Customer
Service
Outsourcing
Providers
We have designed our IT help desk services in a way so that you can enable your team or users to resolve their issues.
We Are Here To Offer You Extensible & Flexible
Support Anytime, Anywhere You Need
We are here to offer you the freedom to be the business that you want to be. By providing you with technical support from our professionals.
Our Process
Issue Detection
The issue gets detected by the user or through real-time monitoring. We logged via email, phone, chat, SMS, sales service, etc.
Raise Ticket
The service desk professional will whether solve the issue or raise a ticket number
Issue Resolution
In this step, either the issue is resolved, or the issue is transferred to an in-house cloud business, or back to the customer's internal technical team, or third party solver team via pre-agreed upsurge routes.
Continuous Updates
Our team will supervise and communicate continuous updates. Also, we have live updates via our customer portal.
Quality Check
The issue gets detected by the user or through real-time monitoring. We logged via email, phone, chat, SMS, sales service, etc.
Review
The issue gets detected by the user or through real-time monitoring. We logged via email, phone, chat, SMS, sales service, etc.
Why Us
We provide flexible, professional support options for the different service levels. we have a team of multiple service desks who are able to add value to your business as well as users. We offer IT service desk services to all sectors, including private, public sector companies from medium to multinational.
ACS Technologies comprehends the unique needs of users/organizations, so we hold customized resolutions to satisfy the customer requirements.
